If you don’t know Jacob Pitcher, our Technical Support Director, he is one of the best people to know at ggCircuit.
Coming from the EDU sector, Jacob has built his career around helping people solve problems. Today, he works directly with customers to keep their venues, systems, and gaming environments running smoothly.
That front-line experience gives Jacob and our Support team a clear view of the IT challenges venues face every day, often before those issues turn into bigger operational problems.
We asked Jacob to break down six of the biggest IT pain points he sees from customers.
1. Storage failures
Storage failures (degrading drives, arrays, cache components) often go unnoticed until a full outage hits. ggRock’s array management abstracts drive-level details and automates routine operations like TRIM, surfacing problems before they become outages.
2. OS & database upgrades
Venues doing their own OS/database upgrades risk hours of downtime from breaking changes. ggCircuit’s Managed Services team remotely handles hardware-specific tasks like driver updates and configuration, taking that risk off the venue.
3. Security exposure
Gaming centers rarely have dedicated security staff, leaving exposed services and weak defaults. ggCircuit reduces attack surface via Tailscale instead of open ports and offers server configuration and on-site services so venues aren’t securing infrastructure themselves.
4. Proactive monitoring
Without monitoring, issues like disk pressure or resource exhaustion surface only as outages. ggRock builds in hardware stat monitoring to spot issues early and ease troubleshooting before customers notice.
5. Automated updates
Venue staff run gaming operations, not IT. ggCircuit keeps games and software updated with no staff intervention required, backed by 24/7 support.
6. Seamless expansion
Adding stations often turns into a troubleshooting project. Seamless Boot automatically picks up new hardware, recognizes it, and installs drivers with no manual import/export process.
The common thread is simple: venue operators should be focused on their customers, their community, and growing their business, not spending their day troubleshooting infrastructure.
That is a big part of why ggCircuit exists.
Our technology, Managed Services, and Support teams are built to remove those headaches, catch problems earlier, and give operators confidence that someone has their back when something does go wrong.
Because great technology should help you run your venue. It shouldn’t become another job you have to manage.
